Insights
Practical thinking for public sector digital teams.
Guides, frameworks, and field notes from work for communities like yours.
5 questions to ask before your next digital vendor contract
Most municipal vendor relationships fail because of misaligned expectations. Before you sign your next contract, ask these five questions about ownership, data, and what happens after go-live.
What FIPPA means for your municipal website
Freedom of Information and Protection of Privacy is both a legal requirement and a design constraint that shapes every decision about your digital services. Here is what your web team needs to know.
Website accessibility: where most municipalities fall short
Across our municipal website audits, the same patterns appear again and again. The good news: the most common accessibility failures are also the easiest to fix.
The true cost of off-the-shelf government software
The sticker price is never the real cost. Licence fees, customization, training, and switching costs add up fast. Here is how to calculate the true total cost of ownership before you commit.
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