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AI & Citizen Experience

AI your legal counsel can defend and your residents can actually use.

What this practice is

AI built for public bodies, with the knowledge engineering the off-the-shelf vendors leave to you: corpus build, tuning, accuracy ownership, and a path to a staff member on every answer. It is for municipalities, institutions, and associations that want a resident-facing assistant or council-meeting tooling they can stand behind under FIPPA.

The offers

FIPPA-native AI assistant (pilot)

What you get

  • An assistant grounded in your own content, not the open internet
  • Bilingual EN and FR, with confidence scoring on every answer
  • A clean handoff to staff when the assistant is unsure
  • Per-tenant data isolation, hosted in Canada, no PII collection by default
  • The knowledge engineering most bot vendors omit: corpus build, tuning, accuracy ownership

It starts with a conversation.

Let's talk about what you really need

Council meeting intelligence

What you get

  • Transcription of council and committee meetings
  • Summaries and action items, drafted by our team using AI
  • A searchable archive your clerks and residents can use
  • Integrates with your existing agenda system
  • Canadian-hosted, with retention limits you set

It starts with a conversation.

Let's talk about what you really need

AI readiness and governance

What you get

  • A straight read of where AI fits your workflows and where it does not
  • A governance framework that holds up under FIPPA and privacy review
  • Privacy impact assessment support for the tools you adopt
  • Staff guidance, so the policy survives contact with daily work
  • A board or council-ready briefing on the decision in front of you

It starts with a conversation.

Let's talk about what you really need

We ship working tools, and you own them

Some of this practice ships software as part of the engagement: the audit engine, the AI assistant platform, the communications module. You own what we build: no lock-in, Canadian-hosted.

Tell us what your residents keep asking for.

Describe the workload or the question your team faces most. We read it the same day and talk through what an assistant or a governance engagement would look like for you.

Let's talk about what you really need