Insights
Practical thinking for public sector digital teams.
Guides, frameworks, and honest perspectives on building better digital services for your community.
5 Questions to Ask Before Your Next Digital Vendor Contract
Most municipal vendor relationships fail not because of bad technology, but because of misaligned expectations. Before you sign your next contract, ask these five questions that most vendors hope you will not think of.
What FIPPA Means for Your Municipal Website
Freedom of Information and Protection of Privacy is not just a legal requirement — it is a design constraint that shapes every decision about your digital services. Here is what your web team needs to know.
Website Accessibility: Where Most Municipalities Fall Short
After auditing dozens of municipal websites, we have identified the same patterns again and again. The good news: the most common accessibility failures are also the easiest to fix.
The True Cost of Off-the-Shelf Government Software
The sticker price is never the real cost. License fees, customization, training, and switching costs add up fast. Here is how to calculate the true total cost of ownership before you commit.
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